Multi-Factor Authentication

Multi-factor authentication (MFA) is a security feature that requires users to verify their identity in addition to using a password, helping to protect against unauthorized access. Our MFA solution is to email the user logging in a "security code" they must input before gaining access. These actions can be seen below.

Security Code Prompt

Security Code Email (looks will vary based on organization)

The authentication settings are an add-on feature to MFA.

How to Enable MFA

To enable our MFA feature:

1. Navigate to your organization settings and administer
2. Go down to authentication settings
3. Check the box next to "Required Multifactor Authentication" and save
4. If you require your staff to log in with a username and password, not using single-sign-on, you need to have the "Allowed Password Authentication for Staff" checkbox checked; otherwise, you won't be able to log in; same goes for cardholders and service accounts.

After completing these steps, MFA will be enabled.

Here is a video walking through this process as a whole

Note: If you have any questions regarding MFA that we weren't able to answer with the explanation video, please schedule a call with our technical support team or email support@cloudcard.us.