Supporting Docs (Why, What, Where?)

Card Offices may elect to request Supporting Documentation from their cardholders.  Organizations use this supporting documentation to verify that the person submitting the photo is the intended recipient by having the user submit a photo ID with the cardholder’s name on it.  

The photo is compared to the submitted photo ID. Facial recognition is used, and a confidence score is given to indicate how certain the Photo Butler is that the 2 photos are indeed of the same person. RemotePhoto uses Optical Character Recognition (OCR) to collect text from the submitted photo ID and compares it to the text entered for the cardholder (their name) within RemotePhoto. 

The RemotePhoto Butler (RPB) is proprietary, meaning it belongs exclusively to CloudCard for use within RemotePhoto and is not shared with or connected to any outside facial recognition database.  RPB performs facial recognition, calculates a confidence score, and makes it visible only within the organization that has requested the Supporting Documentation.  

Any collected Supporting Documentation will be deleted when the submitted photos are downloaded or after a maximum of 180 days. The organization may request deletion sooner, but it cannot increase deletion past 180 days. 

Some Frequently Asked Questions -

Does the ID have to be government-issued?

• No. Government-issued IDs are often the easiest to request. Card Offices can request any type of picture identification containing text, such as name, address, etc., to match the cardholder to the submitted photo. 

Is my ID secure?

• Yes. All photos, supporting documents, information, etc., are encrypted in transit using HTTPS and TLS v.1.2 and at rest using AES-256. 

Is my ID sent through a security, government, or facial scanning database?

• No. Only RPB compares the submitted photo to the photo on the ID within our application.  

What about CloudCard employees?

• All CloudCard staff are subject to background checks, non-disclosure agreements, security policies, and security training. We will never inappropriately obtain or share your information.