Understanding Photo and Person History

RemotePhoto provides full transparency into the automated photo lifecycle. By reviewing the History log, administrators can see exactly how a photo was processed, why it was denied, and every manual or automated change made to a cardholder’s record.

This feature is particularly useful for responding to cardholder inquiries like, "Why was my photo denied?" or for auditing the automated decisions made by the RemotePhoto Butler.

Prerequisites

• You must have Administrator or Director level permissions in RemotePhoto.
• The cardholder must have already submitted a photo or had an account action performed.

How to View the History Log

To see the timeline of events for a specific cardholder:

1. Navigate to the Edit Person page for the cardholder in question.
2. Scroll to the bottom of the page to the History section.
3. Click the LOAD HISTORY button.

Understanding the Photo History Preview

Once the history is loaded, you will see a chronological list of every action taken on the account, with the most recent actions at the bottom.

Visual Timeline

For events involving photo processing (such as a photo being rotated, cropped, or approved), a thumbnail preview will appear next to the log entry. This allows you to see the state of the photo at that exact moment in time.

• View Larger Image: Click on any thumbnail in the history log to open a large preview of that specific version of the photo.
• Identify Changes: Use the thumbnails to verify how the RemotePhoto Butler adjusted the image (e.g., seeing the "before and after" of an automated crop).

Reviewing RemotePhoto Butler Data

If a photo was Auto-Denied or flagged, you can view the specific technical reasons why.

1. Locate the log entry for the photo update.
2. Click the Blue Icon (external link) located next to the thumbnail.
3. The Edit Photo details will open in a new browser tab, allowing you to keep your place in the history log.

In the new tab, you will see the RemotePhoto Butler analysis, including:

• Label Detected: Specific checks like "Head height," "Eyes open," or "Natural background."
• Confidence Score: The percentage of certainty the RemotePhoto Butler had for each label.
• Resulting Suggestion: Whether the specific label triggered an "Auto Deny", "Recommend Deny", "Make No Recommendation", ect.

Overriding Automated Decisions

If you determine that a photo was denied incorrectly or if you wish to manually approve a photo that didn't meet certain criteria:

1. Within the Edit Photo view (opened from the history log), review the deny reasons.
2. If the photo is acceptable, click the Checkmark or Approve button.
3. Navigate back to the History log and click LOAD HISTORY again. You will see a new entry showing that the status was changed from DENIED to APPROVED, along with the name of the admin who performed the override.

[Screenshot: The history log showing a manual override entry: "moose@cloudcard.us updated Photo status from DENIED to APPROVED."]

:::note Pro-Tip: Keep Your Place When reviewing multiple photos in a history log, always use the Blue Icon to open details. Because it opens in a new tab, you won't have to re-scroll and re-load the history on the main page after checking a specific photo's "HelperBot" scores. :::

Need more help?

If you have questions about a specific "Auto-Deny" reason or have ideas for a new feature, please reach out to us at support@cloudcard.us.